Mulwala WaterOperating & Investment

FRANCHISE & MULTI-UNIT

Units open is not the same number as units working.

Most franchise advice stops at the award. Ours starts after it — AUV, four-wall EBITDA, labour as a percentage, above-store leadership, and the field support ratio that decides whether your operators can actually be supported. Franchisor or multi-unit operator, the arithmetic is the same and it's rarely the arithmetic people are looking at.

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What we usually find.

  • Growth is measured in units awarded, not units at healthy four-wall EBITDA.
  • AUV and labour percentage vary wildly by location and nobody can say why.
  • The field support ratio is stretched past the point where operators can be helped.
  • Above-store leadership is thin, so every problem lands back at the top.

What we do about it.

We work the unit economics that actually move the system — four-wall EBITDA, AUV, labour, the field support ratio — and triage the estate unit by unit: close, fix or convert. The plays that apply most here:

Turnaround

Stabilize the cash, cut to the core, rebuild trust in that order.

  • Cash First
  • Cut to the Core
  • Unit Triage
See the plays →

Systems

Install the numbers, the scoreboard and the bench so it runs without you.

  • Single Source of Truth
  • The Scoreboard
  • Handover
See the plays →

Growth

Grow on what already works before betting on what doesn't.

  • Au Naturel
  • Big Foot
  • Strategic Reset
See the plays →

How this usually starts.

THE READ

3 weeks

One operator, on site and in the numbers.

  • A written point of view on what is actually holding the business back, ranked by impact
  • A clear view of what to fix first — and what to leave alone for now
  • A straight answer on whether you need us after that, including when you don't

THE BUILD

8 to 14 weeks

One operator leading, specialists in and out as the work needs them.

  • One play, run properly, start to finish
  • The system installed and your people trained on it
  • Handover documents, so it keeps running when we go

IN THE SEAT

3 to 12 months

An operating seat — COO, GM, or alongside yours.

  • A defined mandate and a scoreboard we both look at every week
  • We hire, fire, decide and are accountable for the number
  • A leaving date, written into the scope before we start

Book a 20-minute call.

Twenty minutes, no deck. We'll tell you whether this is a problem we're good at.

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